The crisis crisis
Reading about Rutgers University’s ongoing athletic department scandal, leads me to conclude that we’re into a protracted crisis season, a time when crises are showing up all over the place. The list is long. Here (along with Rutgers) are a few of my recent favorites.
The Catholic Church and its propensity for hiding sex crimes under its robes
BP and its failure to deal with the Deep Horizon explosion before the fact (and after it, for a time)
Penn State and its protection of its football program over the protection of young children
The BBC for the sexual misconduct of 81 staff — half of which still work for the broadcaster (so much for the “integrity of the source”)
The US for the Great Recession, which put us all at grave risk, leading to the destruction of wealth as well as human dignity, due to the loss of millions of jobs
You can tell a crisis from a run-of-the-mill problem, or even scandal, because, figuratively speaking, a crisis cuts into the flesh and bone of a company or person. Invariably, it makes us look into the abyss – into ourselves – to see whether we still are who we thought we were.
From where I sit, the greatest danger lurking inside a crisis is not recognizing it for what it is, which leads to a kind of crisis inside the crisis, or simply, the crisis crisis.
The crisis crisis happens when you claw your way through it by hook or by crook. You survive it, but you don’t change. And then, what? You’re doomed to repeat it. A crisis ignored, skirted, or denied is cancerous. It may recede for a time but it will be back, stronger, and more virulent than ever. That is the inevitable result of a crisis crisis.
Don’t let this happen to you. What I mean by “this” isn’t necessarily having a crisis. Sometimes, it’s inevitable, especially for people. What I am referring to is not allowing a crisis crisis to occur, whether it is in relation to your company or yourself. If a crisis hits, see it for the seminal event it is. Make the most of it, even as you work to overcome it. See it as an opportunity to learn, to change, to grow.